Field Training Specialist – Mobility Operations (Up To 25% Travel)

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About the Role

We’re hiring multiple Field Training Specialists – Mobility Operations to support the learning and development of frontline roadside assistance agents in Charlotte, North Carolina. This role is responsible for creating, delivering, and continuously improving training programs that help operational teams perform consistently across a broader regional footprint.

This is a highly travel-oriented training role for someone who can adapt quickly, maintain strong facilitation standards, and stay closely aligned with changing operational needs. You’ll partner with managers and cross-functional stakeholders to identify learning needs, coach trainees, and refine training content based on feedback from the field. Because the teams you support may handle time-sensitive, customer-impacting situations, this role plays an important part in turning field observations, learner performance trends, and stakeholder feedback into stronger training and operational consistency.

Core Attributes

• Facilitation Strength: You can lead training sessions with clarity, structure, and confidence across different audiences and settings.

• Mobility Across Regions: You are comfortable traveling frequently and maintaining consistency while supporting multiple locations.

• Coaching Mindset: You help learners improve through clear feedback, support, and accountability.

• Operational Agility: You can adapt quickly as workflows, tools, and priorities shift.

• Professional Presence: You model integrity, reliability, and strong judgment in front of trainees and stakeholders.

• Program Ownership: You take responsibility for the quality, maintenance, and relevance of training content.

• Cross-Functional Communication: You can gather insights from managers and partners and turn them into actionable learning improvements.

Responsibilities

• Deliver onboarding, preparatory, and role-based training for roadside assistance agents across regional needs

• Support the development, maintenance, and continuous improvement of training materials, curriculum, and assessments

• Act as a content resource for training topics and keep learning documentation current

• Monitor trainee progress through questionnaires, observation, and manager partnership

• Reinforce standards for conduct, professionalism, and operational readiness during training

• Revise training programs as workflows, systems, and business needs evolve

• Help create effective induction and ramp programs for new hires

• Support the creation and/or delivery of e-learning content where appropriate

• Research and introduce learning tools, methods, or technologies that improve training effectiveness

• Partner with stakeholders across operations to identify skill gaps and training priorities

• Travel up to 25% as needed to support multi-site delivery, operational alignment, and in-person training execution

Qualifications for Success

Minimum Requirements:

• 1–2 years of related experience in training, teaching, or learning delivery

• Ability to present information clearly and facilitate class discussion

• Strong interpersonal, mentoring, organizational, and influencing skills

• Problem-solving and critical-thinking ability

• Ability to follow established methods, procedures, forms, and reporting practices

• Ability to work a flexible schedule, including weekends, holidays, and longer hours as needed

• Strong verbal and written communication skills

• Must be 21 years of age or older

• High school diploma or GED required

• Proficiency with Microsoft and Google applications

Preferred Qualifications:

• 3–5 years of related experience in training, teaching, or learning delivery

• Four-year degree in a related field such as industrial or applied sciences

• Experience handling group facilitation or leading learner cohorts

• Experience improving training content, programs, or onboarding materials

• Experience supporting multiple sites, teams, or regional operations

Benefits

As a W-2 employee on this assignment, you’ll have access to a comprehensive benefits program, which typically includes:

• Medical, dental, and vision coverage

• Mental health and wellness resources

• Paid time off and holiday programs

• Retirement savings options

• Employee assistance programs

• Learning and development opportunities

A full benefits overview is provided during the hiring process.

Working Environment

• Location: Charlotte, NC

• Work setting: On-site at designated fleet locations

• Travel: Up to 25%

• Schedule: Flexible, may include weekends/holidays/extended hours

About Our Client

Our client is a leader in next-generation autonomous technology, building AI-driven systems designed to learn from and respond to complex real-world environments. Their electric and autonomous platforms combine cutting-edge sensors, compute, and vehicle architecture to shape the future of safe, intelligent mobility.

Training specialists build the readiness of frontline teams supporting autonomous operations - reinforcing safety standards, operational consistency, and clear decision-making in real-world scenarios. Their work strengthens system reliability and helps autonomous programs scale with confidence.

Our Commitment to You

Ami Arroyo Recruiting is a specialized recruiting partner focused on autonomous vehicles and physical AI. We support the operational ecosystem that makes this technology real - vehicle operations, safety, fleet and field teams, technicians and mechanics, learning and development, customer support, and behind-the-scenes HR and operations roles that keep programs running. We connect talented people with high-impact work - and we keep the process human, clear, and candidate-centered.

If you love developing frontline talent and want your work to shape real-world mobility operations, we’d love to meet you!

We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to their status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.