English Speaking - Talent Operations Support Specialist (High Volume)

Be the engine behind high- volume hiring!

Are you an operational problem solver who thrives on inbox clarity, clean handoffs, and moving at speed? Our client is hiring a Talent Operations Support Specialist to manage the frontlines of our candidate and vendor support systems. In this high-impact role, you’ll be the glue between external staffing partners, candidates, and our internal teams — handling 200+ Zendesk tickets per day with precision, empathy, and efficiency.

If you're a detail-obsessed, process-driven professional who finds joy in making complexity simple, you’ll feel right at home here.

CORE ATTRIBUTES

Who Thrives in This Role

We’re not looking for perfection. We’re looking for people who move with clarity, ownership, and care. You might be a fit if you’re a:

• Workflow Driver. You bring calm to the chaos. You don’t just reply to emails — you move processes forward with speed, empathy, and precision.

• Detail Devotee. You’re the person who spots the missing attachment, fixes the spreadsheet formula, and triple-checks the inbox before logging off.

• Problem Solver. You’re energized by untangling messy workflows and creating systems that scale.

• Signal Booster. You know when to raise a flag, when to escalate, and how to keep communication smooth across teams and time zones.

• Process Improver. You notice what’s not working — and you offer solutions instead of waiting to be asked.

RESPONSIBILITIES

What You’ll Own Day-to-Day

In this fast-moving, high-volume environment, your work keeps everything humming. You’ll lead daily triage, drive process clarity, and ensure no thread goes unanswered.

• Manage 200+ daily inbound inquiries from staffing partners and candidates via Zendesk or shared inboxes — triaging, resolving, or escalating quickly and clearly

• Maintain visibility across hiring stages, proactively tracking documents, chasing down blockers, and keeping things moving

• Deliver an excellent vendor experience through timely communication, consistent follow-through, and accurate documentation

• Coordinate across teams (recruiting, HR, onboarding) to prevent miscommunication, close loops, and align next steps

• Own documentation flows, making sure files are uploaded, systems are updated, and everyone is working from the same playbook

• Analyze support data (email volume, time-to-response, doc completion rates) to identify inefficiencies and recommend workflow improvements

REQUIREMENTS

What You Bring to the Table

We’re looking for a fast-moving, process-minded operator who knows how to spot friction, clarify next steps, and get it done — all while treating people with respect.

Must-Have:

• 2+ years of experience in HR, recruiting coordination, people ops, or high-volume support

• Hands-on experience managing shared inboxes or platforms like Zendesk, Front, or HelpScout

• Strong written English and communication skills — especially for documenting, clarifying, and summarizing next steps

• Proven ability to manage multiple threads and details across systems

• Comfortable with ambiguity and confident in your judgment when conditions shift

• Able to work fully remote while aligned to Central or Eastern Time Zone hours

Nice-to-Have:

• Bachelor's degree

• Experience with technology platforms like Slack, and Google Sheets

• Project management experience with multiple stakeholders

THE COMPANY

About Our Client

Our client is an HR technology company that helps growing firms build, support and manage their contract employee workforce. Our client partners with some of the largest organizations in the world and they are rapidly building their internal team.

About Ami Arroyo Recruiting

Our Commitment to You

We genuinely care about the candidates we represent. Your success is our success. Ami Arroyo Recruiting is an embedded recruiting firm that partners with growing companies to build their organization with exceptional talent. We partner with our clients like an in-house recruiter while maintaining the flexibility and urgency of a staffing firm.

We strive daily to help our candidates grow their careers with meaningful opportunities while helping our clients build high-performing teams that add to their culture. We believe that people are unique, and their experiences are unique. If you don't fit this role's requirements, apply anyway! If this role is not a fit, other opportunities with our clients could be perfect for you.

If you are a dedicated, HR professional looking for an opportunity to build a positive employee culture that fosters success, let's connect. Apply today.

Benefits Include:

• Work-from-home stipends, including:

  • Company-supplied laptop

  • Internet stipend

• Paid US holidays

• 14 Days PTO

We value diversity and represent an Equal Opportunity Employer. We want every qualified candidate eligible to work in South America. Unfortunately, we are not able to sponsor visas at this time.