$29-$35/hr - Hybrid Customer Experience Associate

About the Role

What if your next role let you support real people and drive the future of clean energy?

Our client is seeking a Customer Experience Associate to assist EV drivers in utility-connected programs. You’ll respond to questions, resolve issues, and share user insights to help improve the overall experience. You’ll play a key role in helping EV drivers participate in utility-connected programs and contribute to a cleaner, more resilient energy grid.

This is a great fit for someone empathetic, organized, and excited about sustainability and tech.

Core Attributes
What You Bring to the Table

• Customer-obsessed - You genuinely enjoy helping others and ensuring users feel heard and supported.

• Clear communicator - You write and speak with clarity, especially in high-volume or repetitive contexts.

• Detail-focused - You track tickets, spot patterns, and surface the right issues at the right time.

• Tech-comfortable - You’re confident navigating digital platforms, systems, and feedback tools.

• Adaptable - You’re at ease with change, ambiguity, and fast-moving priorities in a startup setting.

• Mission-aligned - You care deeply about sustainability and building a better energy future.

Responsibilities
Daily Expectations for Your Role

• Respond to EV driver inquiries via email and other communication channels, following support guidelines and SLAs

• Escalate urgent or complex issues to the appropriate team members in a timely manner

• Identify missing resources or content that could help drivers self-resolve issues more easily

• Log and document user issues to assist engineering and product teams in resolving bugs and UX problems

• Summarize key driver feedback and share recurring themes with internal stakeholders

• Track user sentiment indicators such as CSAT, ticket resolution times, and issue trends

Qualifications for Success
What It Takes

Minimum Requirements:

• Experience with customer support platforms (e.g., Zendesk) and productivity tools (e.g., Google Docs, JIRA)

• Proficiency in data entry and tracking tools such as Excel or Google Sheets

• Strong written communication skills and ability to explain complex issues clearly

• Comfort working in environments with shifting priorities and loosely defined requirements

• Strong organizational habits and attention to structure in daily work

• Enthusiasm for helping users and acting on their feedback 

• 1–2 years of experience in customer support, operations, or community-facing roles.

Preferred Qualifications:

• Passion for decarbonization, sustainability, or climate tech

• Experience working in a mission-driven, high-growth tech company

• Familiarity with EV technology or the energy/utilities space 

Compensation & Benefits

• PTO and paid holidays

• Pre-tax commuter benefits

• Employer-subsidized healthcare

• Flexible Spending Account (FSA) for health expenses

• Fully covered short- and long-term disability and life insurance

• 401(k) plan

Working Environment

This is a 6-month contract position staffed via our recruiting team. The role is based in San Francisco, CA and follows a hybrid work model, with in-office days on Tuesdays and Thursdays (2 days/week). You’ll join a mission-driven team passionate about clean energy, EV adoption, and building driver-first solutions that integrate seamlessly with the power grid.

About Our Client

Our client is a climate technology company accelerating the electric transportation transition by bridging utilities, EV drivers, and automakers. Through advanced software platforms and data integration, they enable smarter grid management and support clean energy adoption at scale. With a mission to decarbonize transportation while preserving grid reliability, their team works at the intersection of mobility and energy to shape a more resilient, sustainable future.

Our Commitment to You 

Ami Arroyo Recruiting is more than just a recruiting firm; we're a partner in your career journey. We are dedicated to connecting exceptional talent with meaningful opportunities, supporting the growth of careers and companies alike. We understand that everyone's path is unique, and we're committed to finding the perfect fit for each individual. 

We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to their status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.